• HSB (UK and Ireland) has brought together its business development, customer trading hub and claims areas under a newly created Commercial Division.
• The Commercial Division will deliver a more collaborative and seamless customer experience for brokers, insurers and MGAs.
  HSB (UK and Ireland) has announced the formation of its new Commercial Division, creating closer alignment between its business development, underwriting and claims teams.

The division, headed by Terry Dyson, who has been appointed Commercial Director, will focus on delivering a more seamless service experience and an enhanced proposition to brokers, insurers and MGAs.

HSB’s Commercial Director Terry Dyson said: “Combining the expertise of these teams allows us to deepen customer relationships along the whole customer journey and marks an exciting new phase of our customer experience strategy.

“Together as the Commercial Division we are building a greater solution for our customers, which enables us to react to market challenges and deliver a sector-leading customer experience.”

The creation of the Commercial Division is part of HSB’s customer experience strategy. In 2020, HSB changed its regional service model and introduced dedicated customer segment teams focused on providing more tailored support to brokers, insurers and MGAs.

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Gug Kyriacou
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HSB (UK and Ireland)
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HSB
HSB (UK and Ireland), part of Munich Re, comprises a specialist insurer, HSB Engineering Insurance Limited, and a provider of inspection and risk management services, HSB Engineering Insurance Services Limited. HSB’s insurance offerings in the UK and Ireland include construction, equipment breakdown, cyber and computer, and energy covers. HSB blends its engineering expertise, technology and data to craft inventive insurance and service solutions for existing and emerging risks posed by technological change. Throughout its 150-year history HSB’s mission has been to help clients prevent loss, advance sustainable use of energy and build deeper relationships that benefit business, public institutions and consumers. HSB holds A.M. Best Company’s highest financial rating, A++ (Superior). For more information, visit www.hsbeil.com and connect on LinkedIn and Twitter.

Munich Re
Munich Re is one of the world’s leading providers of reinsurance, primary insurance and insurance-related risk solutions. The group consists of the reinsurance and ERGO business segments, as well as the capital investment company MEAG. Munich Re is globally active and operates in all lines of the insurance business. Since it was founded in 1880, Munich Re has been known for its unrivalled risk-related expertise and its sound financial position. It offers customers financial protection when faced with exceptional levels of damage – from the 1906 San Francisco earthquake through to the 2017 Atlantic hurricane season and to the California wildfires in 2018. Munich Re possesses outstanding innovative strength, which enables it to also provide coverage for extraordinary risks such as rocket launches, renewable energies, cyberattacks, or pandemics. The company is playing a key role in driving forward the digital transformation of the insurance industry, and in doing so has further expanded its ability to assess risks and the range of services that it offers. Its tailor-made solutions and close proximity to its customers