Consumer Duty

Principality Building Society emblem featuring a white abstract interwoven symbol on a red background

FWD Consulting Shapes Principality’s Vulnerability Strategy and Delivers Consistent Customer Outcomes Monitoring

CII Board Reporting - Consumer Duty

CII Guide to Managing customer vulnerability in insurance and personal finance

WHITE PAPER: Understanding Vulnerability

Understanding Vulnerability – Whitepaper Download

CII Board Reporting - Consumer Duty

CII Consumer Duty Board Report – White Paper 

Metro Bank & FWD Research Case Study

Metro Bank Case Study

Q&A Customer Vulnerability

Customer Vulnerability – Q&A