Whitepapers
CII Consumer Duty Board Report – White Paper
Consumer Duty sets high standards of consumer protection across financial services, and requires firms to put their customers’ needs first.
The Chartered Institute of Insurers partnered with FWD Research to gather quantitative and qualitative data to understand the initial experiences of some firms in fulfilling their requirement. Our quantitative insights were generated through an online survey with members and qualitative insights through a subsequent roundtable discussion with some of those involved in gathering outcome data or writing reports for their firms in July 2024.
Click to view the CII Consumer Duty Board Report White Paper
Vulnerability & Consumer Outcomes
FWD Consulting helped Metro Bank evidence vulnerability and customer outcomes in their 2024 Consumer Duty board report. FWD has worked closely with the FCA to develop insight methods that will accurately quantify characteristics of vulnerability within a customer base and determine whether customers are experiencing good outcomes.
Customer Vulnerability – Q&A
Elephants Don’t Forget, FWD Consulting, MorganAsh, and the Collaboration Network answer your most pressing questions about applying and embedding the FCA’s requirements on customer vulnerability within your firm.
As the financial services industry navigates an increasingly complex landscape, the protection of vulnerable customers has never been more critical. To ensure we’re providing the most relevant support, we embarked on a comprehensive research initiative. We engaged with over 600 industry professionals, from compliance leads to senior executives, to gather their most pressing questions about Consumer Duty and customer vulnerability.
Trends in Electric Vehicle and Automated Vehicle Insurance
This report delves into the evolving trends in electric vehicle (EV) and automated vehicle (AV) insurance, focusing on key challenges, potential solutions, and future outlooks. Through a comprehensive survey of 250 National, Super Regional, and Provincial insurance brokers, conducted
via FWD’s Broking Now commercial lines broker research panel, we sought to understand the current landscape and emerging trends in EV and AV insurance.
